Services

Free shipping and returns

KOALA.CH stands for great Swiss-style service. By this, we mean free delivery for everybody, with no minimum order size or value, even on sales and promotions!

If you change your mind or the shoes don’t fit, don’t worry, we’ll take them back, and we even pay for the return shipping cost. Just make sure you follow the instructions in the packages, and you will get a quick refund. You can either ask the Swiss Post to collect the parcel at a desired address thanks to the Pick@home service for free or bring it at back in any Swiss Post station. To request a pick, just fill-in this form.

Fast delivery

We have made our homeworks on logistics, and can guarantee that we will ship on the same day any order that was put on the site by 4 p.m. and thanks to the « World’s best Postal Services » you will get your package in most cases within two business days. For orders made on week-ends or national holidays, we will ship on the next business day.

Telephone and email availability (service@koala.ch - 021 566 7871)

Question, problem, suggestion? You can reach us by phone during business hours or email at any time. If we are not immediately reachable on the phone, please leave a message and request a callback at your convenience . Oh, by the way, we are fluent in English...