Frequently Asked Questions

Who is KOALA.CH

Founded by Matthias Fröhlicher and Valentin Cogels, two ex eBay International employees, we are a small team, first based in Belmont-sur-Lausanne, which moved in 2011 to Châtonnaye, in the Canton of Fribourg. We are 100% dedicated to our ambitious project: propose the best selection of shoes in Switzerland, with a 100% Swiss Service! For more details, please visit our contact page.

How do you select the shoes?

We consider all the brands you know and love, but select only those which we firmly believe will please you thanks to their design, quality and relative price. We also like to explore new horizons, that’s why you will find some unique shoes on our site!

We receive every day dozens of emails asking for this or that brand or style, and try to follow your advices, so don’t hesitate to keep us informed of your favourites by posting an email to feedback@koala.ch.

What are the delivery costs on KOALA.CH?

Delivery is always free on KOALA.CH. And, by the way, returns are free too! You will find more information on our service page or in our terms and conditions.

How do I unsubscribe from the Newsletter?

At the bottom of each of our Newsletters, you will find a link to unsubscribe. Just click on it and we will remove you from our distribution list.

What is the pricing policy of KOALA.CH?

All we want is to offer you the best shoes, from different price ranges. Some will be excellent value and very commercial products, and some will be more specific, either from design or fabrics used, or from more premium brands. In any case, we try to offer the best price. If you find our products at a better price elsewhere in Switzerland, please inform us and we will do our best to match it.

What is the minimum age to buy on KOALA.CH?

There is no minimum age to buy from us, but the buyer must be legally able to use his own payment method