Contact Us

Question? Problem? Feedback?

You can reach us by phone during business hours or by email at any time. If we are not immediately reachable on the phone, you will be able to leave a message and request a callback at your convenience. Oh, by the way, we are fluent in English!

Phone number: 021 566 7871 (business days from 9am till 4pm)
Email: service@koala.ch

To return products

In each package, you will find documentation about our return policy and processes. If you have lost this information, do not hesitate to contact us or directly send us the goods, in their original condition and undamaged packaging, to the following address:

KOALA.CH
Returns Dept.
5, Rue Moïse-Marcinhes
1217 Meyrin

Legal information

KOALA.CH - Chaussures Aeschbach SA
4, Rue du Rhône
1204 Genève 

Swiss incorporated Company (S.A.), registred in Canton of Fribourg, CHE-105.823.280