Question? Problem? Feedback?
You can reach us by phone during business hours or by email at any time. If we are not immediately reachable on the phone, you will be able to leave a message and request a callback at your convenience. Oh, by the way, we are fluent in English!
Phone number: 021 566 7871 (business days from 9am till 4pm)
To return products
In each package, you will find documentation about our return policy and processes. If you have lost this information, do not hesitate to contact us or directly send us the goods, in their original condition and undamaged packaging, to the following address:
5, Rue Moïse-Marcinhes
KOALA.CH - Chaussures Aeschbach SA
4, Rue du Rhône
Swiss incorporated Company (S.A.), registred in Canton of Fribourg, CHE-105.823.280